Terms and Conditions

 


These terms and conditions form the basis on which you can use our website. Please read them carefully as they contain important information.

GENERAL TERMS AND CONDITIONS

This website is owned and operated by Koh Tao Villa Consultancy Company Ltd of 16/3 Moo 1 Koh Tao, Koh PhaNgan, Surat Thani, Thailand. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

1. OWNERSHIP OF RIGHTS

All rights, including copyright, on this website and its contents are owned by Koh Tao Villas Consultancy Company Ltd. Any use of this website or its contents, including copying or storing in part or whole is prohibited without our express written permission. You may not modify, distribute or repost anything on this website for any purpose without our express written permission.

2. ACCURACY OF CONTENT

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that our resort and the activities we offer through our partners are fairly described. In the event we find an error on our website that may affect your booking, we will notify you immediately via the quickest means possible that you have made available to us.

3. DAMAGE TO YOUR COMPUTER

We always try to ensure that this website is free from viruses and/or defects. However, we cannot guarantee that your use of this website, or any websites accessible through it, will not cause damage to your computer. It is your responsibility to ensure that the right equipment and/or software is available to use our website. Except in the case of negligence on our part, we will not be liable to any person for any loss and/or damage which may arise to computer equipment as a result of using this website.

4. AVAILABILITY

All bookings are subject to acceptance and availability. If the booking you have made is not available, we will contact you by the quickest means possible that you have made available to us (usually email if you have given us details). You will have the option to either wait until such time as a villa may become available, or to cancel your order.

5. RATES AND BOOKINGS POLICY

When you place an order with us you are accepting our Rates and Bookings Policy as displayed on our website.

6. ORDERING ERRORS

You are able to correct errors on bookings to the point at which you submit and pay. If you realise/notice an order error after this point you must notify us by email immediately to This email address is being protected from spambots. You need JavaScript enabled to view it. .

7. PRICES

The prices payable for our villas is set out on our website. Every effort is made to ensure the accuracy of our prices and they are correct at the time of entering the information.

8. PAYMENT TERMS

Payment is required as part of our checkout system and orders will not be processed until they are fully paid for. We accept no liability if your card is declined and/or you give us incorrect payment details.

9. ACKNOWLEDGEMENT OF YOU ORDER

You will need to provide us with your email address as part of our ordering process. We will use this to notify you by email as soon as possible to confirm receipt of your order.

10. CANCELLATION RIGHTS

10.1 Cancellation Policy

Your booking shall be subject to the following cancellation fees which includes administration charges.

  

Cancellation Period

Cancellation Charge

42 days or more before check-in

25% of the total booking cost

41 days to 22 days before check-in

50% of the total booking cost

21 days to 14 days before check-in

75% of the total booking cost

13 days to 7 days or less before check-in

100% of the total booking cost

 
  • Please note there is no refund for early check out. 
  • Please ensure that you have an appropriate level of travel insurance to cover your costs in the event that you are unable to visit us.
  • If you wish to cancel your booking then please use our Cancellation Form.


10.2 Distant Selling Regualations

Under the UK Distance Selling Regulations you have the right to a 7 day cooling off period during which you can cancel tour booking and obtain a full refund.


10.3 Cancellation By Us

We reserve the right to cancel your order if: we no longer have available the villa you have booked the villa was listed at an incorrect price due to a typographical error or an error in the pricing information If we do cancel your order we will notify you by the quickest means possible that you have made available to us and we will credit your account any sum deducted by us as soon as possible but in any event within 30 day of the cancellation of your order.

11. Minors

Any persons under the age of 19 years (the age of majority in Thailand) may not be left in any of our villas or elsewhere in the resort without the supervision of an adult, particularly around the pool area. Koh Tao Villa Consulting Co. Ltd which owns and manages Anankhira Boutique Resort accepts no responsibility for any unsupervised minors.


12. LIABILITY

12.1 Limitation Of Liability

Both parties shall only be liable under these terms and conditions for losses that are a reasonably foreseeable consequence of the relevant breach of contract.

12.2 Compliance With Regulations And Legislation 

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit an rights you might have as a consumer under application local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death of personal injury.

12.3 Limitation of Rights

Notwithstanding the foregoing, nothing in these terms and conditons is intended to limit any rights you might have as a consumer under the application of local law or other statiutory rights that may not be excluded or in any way exclude or limit our liability to you for any death or personal inury.